Stellar Casino Responsible Gaming
Gambling at Stellar Casino should always be viewed as entertainment, not as a way to make money. Games are based on chance, and outcomes cannot be predicted or controlled. Set clear boundaries before you play and only use money and time that you can comfortably afford to lose.
Responsible gambling means making informed choices, keeping play within personal limits and recognising when a break or further support may be appropriate. Stellar Casino provides information and account tools to help customers maintain control of their gambling activity.
Our Responsible Gambling Commitment
Stellar Casino is committed to promoting a safer and more balanced approach to online gambling. We aim to provide clear information about the risks associated with gambling and encourage customers to make decisions based on their own financial and personal circumstances.
Gambling should never be used to solve financial problems, replace employment income or recover previous losses. No game can guarantee a win, and continued play does not improve the likelihood of a particular outcome. Customers are encouraged to treat every wager as an entertainment expense.
Our responsible gambling approach includes access to account controls, information about gambling behaviour and guidance on obtaining independent assistance. If gambling begins to affect your finances, relationships, work, health or general wellbeing, consider stopping and seeking support.
Spotting Gambling Difficulties
Problem gambling can develop gradually, and different people may experience different warning signs. A concern may arise when gambling becomes difficult to limit or begins to take priority over important responsibilities.
- Spending more time or money gambling than originally intended.
- Chasing losses by continuing to play in an attempt to win money back.
- Feeling restless, irritable or preoccupied when not gambling.
- Borrowing money, selling belongings or using essential funds to gamble.
- Hiding gambling activity or being untruthful with family, friends or colleagues.
- Missing work, study, bills, appointments or social commitments because of gambling.
- Using gambling to manage stress, loneliness, sadness or other difficult feelings.
- Feeling unable to stop even after deciding to take a break.
Any one of these signs may be a reason to review your gambling. You do not need to wait for serious harm before taking action or asking for help.
Review Your Limits
Before playing, think about how much time and money you are prepared to spend. Limits should be realistic, set in advance and treated as firm boundaries rather than targets to increase after a loss.
- Deposit limits: Set a maximum amount that can be deposited during a selected period.
- Loss limits: Decide the amount you can afford to lose and stop when that limit is reached.
- Reality checks: Use reminders to review how long you have been playing and how much activity has taken place.
- Cooling-off periods: Take a temporary break from gambling when you need time away from play.
- Self-exclusion: Request a longer-term restriction from gambling when a stronger and more sustained barrier is appropriate.
Review your limits from time to time, particularly after a change in income, living circumstances or personal wellbeing. Do not increase a limit simply because you have lost money or want to continue playing.
Tools for Safer Play
Stellar Casino makes responsible gambling features available through the website to help customers monitor and manage their activity. The suitability and availability of individual settings may depend on the account interface and the type of restriction selected.
- Deposit controls to help manage the amount added to an account.
- Loss management settings to support a predetermined spending boundary.
- Reality check reminders that prompt customers to review their session.
- Account history and activity information to help customers understand their gambling pattern.
- Cooling-off options for customers who want a temporary break.
- Self-exclusion arrangements for customers who need to prevent access for a longer period.
Use these tools before gambling whenever possible. If you are unable to apply a setting or need clarification about an account restriction, contact Stellar Casino support promptly.
Support Is Available
If gambling is becoming difficult to control, professional assistance can provide confidential guidance and practical strategies. Speaking with a qualified counsellor, healthcare professional or gambling support service can be helpful even if the concern is still developing.
For questions about responsible gambling features or account restrictions, contact Stellar Casino at [email protected]. Our support team can explain available account options, but it cannot provide medical, financial or counselling advice.
The following organisations are independent external support services. They are not partners of Stellar Casino and are not operated or managed by Stellar Casino:
- Gambling Help Online provides information and support for people affected by gambling.
- Australian Government - Gambling Support Services provides information about available support options.
- The National Gambling Helpline on 1800 858 858 is a free and confidential support service for people affected by gambling.
If gambling is causing immediate danger or a serious personal crisis, seek urgent assistance through appropriate emergency or health services in your location.
Protecting Underage Users
Only individuals aged 18 or older may use the Stellar Casino website. Underage gambling is not permitted, and adults must not allow a person under 18 to access an account, use payment methods or participate in gambling activities.
Age and identity checks may be used to help confirm that customers meet the minimum age requirement. An account may be restricted or closed where age cannot be verified or where there is reason to believe that an underage person has used the service.
If you believe that a person under 18 has accessed the website, stop the activity and contact Stellar Casino support as soon as possible so the matter can be reviewed.
Parental Access Controls
Parents and guardians should take active steps to prevent children from accessing gambling websites or using an adult account. Do not share login details, passwords, payment information or devices that provide direct access to gambling services.
- Use device-level parental controls and age restrictions where available.
- Install suitable website blocking or filtering software.
- Keep passwords private and use secure account credentials.
- Log out after each session, particularly on shared devices.
- Keep payment cards and other payment methods away from unsupervised access.
- Explain to children that online gambling is restricted to adults and is not an appropriate activity for them.
Technology cannot replace supervision. Regularly check shared devices and account access, while respecting the privacy and safety of everyone in the household.
Practical Ways to Stay in Control
- Set a gambling budget using spare funds only, never money needed for rent, food, bills or essential commitments.
- Decide how long you will play before starting and use reminders to finish on time.
- Take regular breaks away from the screen and avoid playing when tired, upset or under the influence of alcohol or drugs.
- Never chase losses or increase stakes to recover money.
- Keep gambling separate from saving, borrowing and other financial decisions.
- Do not gamble as a response to stress, boredom, loneliness or personal difficulties.
- Track deposits, withdrawals, time spent and overall results rather than focusing only on individual wins.
- Talk to someone you trust if gambling is becoming a concern.
- Use a cooling-off period or self-exclusion promptly if ordinary limits are no longer enough.
Keeping This Policy Current
Stellar Casino may update this responsible gambling policy to reflect changes to its services, account tools, internal practices or relevant guidance. The latest version will be made available on the website.
Customers should review this page periodically so they remain familiar with the responsible gambling information and controls available to them. Continued use of the website after an update may indicate that the revised policy has been read and understood, subject to any rights or requirements that apply.
If you have questions about an update or need help using a responsible gambling feature, seek clarification before continuing to play.
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