Stellar Casino Privacy Policy
This Privacy Policy explains how Stellar Casino collects, uses, stores and protects personal information when you visit our website, create an account, use casino services or contact us. It applies to information obtained online and through related customer support interactions.
Stellar Casino is intended for individuals aged 18 and over in Australia. By using the website, you acknowledge that you have read this policy and understand how your information may be handled. Where consent is required, we will seek it in an appropriate manner.
Information We Receive
We may collect information that you provide directly, information generated through your use of the website, and information received from selected third parties where appropriate for operating the service. The type of information collected can depend on the products you use and the actions you take.
- Account details, such as your name, date of birth, email address, username and residential information.
- Verification information used to confirm identity, age and account ownership, which may include documents or related checks.
- Transaction details, including deposits, withdrawals, payment method information and records of account activity. Full payment card details may be handled by authorised payment providers rather than stored directly by Stellar Casino.
- Technical information, including IP address, device type, browser, operating system, language settings, access times and website interactions.
- Communications, including messages sent to customer support, requests, feedback, complaints and records of relevant conversations.
- Gaming and account information, including preferences, bonus activity, responsible gambling settings and details of how you use our services.
You should provide accurate information and update it when it changes. Please do not submit information belonging to another person unless you are authorised to do so.
How We Use Personal Data
Stellar Casino uses information for clear and legitimate business and operational purposes. These purposes may include:
- Creating and administering your account.
- Processing deposits, withdrawals, bonuses and other account transactions.
- Confirming your identity, age and eligibility to use the services.
- Detecting fraud, account misuse, collusion, money laundering and other unlawful or prohibited activity.
- Providing customer support and responding to requests.
- Personalising website content, offers and communications where permitted and appropriate.
- Monitoring service performance, troubleshooting faults and improving website design and functionality.
- Applying account restrictions, responsible gambling measures and other safety controls.
- Meeting operational, contractual, legal or regulatory responsibilities that apply to our activities.
- Establishing, exercising or defending legal rights and managing disputes.
Marketing communications will be sent in accordance with applicable requirements. You may be able to change your communication preferences or opt out of promotional messages, while still receiving essential service notices relating to your account.
Cookies and Online Tools
Stellar Casino may use cookies, pixels, local storage and similar technologies. These tools are small data files or code elements placed on your device to help the website function and to provide information about how it is used.
- Essential technologies support login, account security, navigation, session management and core website functions.
- Performance technologies help us understand traffic, errors and general use of the website.
- Preference technologies may remember selected settings and improve convenience.
- Marketing or analytics technologies may help measure campaigns or present more relevant content, where permitted.
Your browser or device may provide controls for deleting or blocking cookies. Disabling essential cookies can affect access to account functions or prevent parts of the website from working correctly. Where required, we will provide suitable choices concerning non-essential technologies.
When Information Is Shared
Personal information may be disclosed where this is reasonably necessary to provide the services, protect users or operate Stellar Casino. Access is limited to parties that have a relevant business need and are expected to handle information securely.
- Payment processors and financial service providers may receive information needed to authorise and complete transactions.
- Identity verification, fraud prevention and risk management providers may assist with account checks and security monitoring.
- Technology, hosting, analytics, customer support and operational suppliers may process information on our behalf.
- Professional advisers, insurers, auditors or prospective transaction partners may receive relevant information where appropriate.
- Government bodies, courts, law enforcement agencies or other authorised parties may receive information when disclosure is required or reasonably necessary to protect rights and safety.
We do not treat personal information as a product for unrestricted sale. If our business structure changes through a merger, acquisition or similar transaction, information may be transferred as part of that process subject to appropriate safeguards.
Keeping Data Secure
Stellar Casino applies administrative, technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, loss and misuse. These measures may include access controls, authentication procedures, monitoring, encryption or secure transmission where suitable.
No website, network or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential, using a secure device and notifying us promptly if you suspect unauthorised access. We may restrict or suspend access where necessary to protect an account or the wider service.
How Long We Keep Information
Information is retained only for as long as reasonably necessary for the purposes described in this policy. The retention period depends on the type of information, why it was collected, whether the account remains active and whether a legal, security or dispute-related reason requires longer storage.
After an account is closed, some records may be retained to complete outstanding transactions, prevent repeated misuse, resolve complaints, demonstrate compliance or protect legal interests. When information is no longer required, it will be deleted, anonymised or securely disposed of where practicable.
Your Privacy Choices
Depending on the circumstances and applicable requirements, you may have rights concerning the personal information held about you. These may include the ability to:
- Request access to information associated with your account.
- Ask for inaccurate or incomplete information to be corrected.
- Request deletion or restriction of information where there is a valid basis for doing so.
- Object to certain processing activities or withdraw consent where processing relies on consent.
- Request information in a usable format where data portability applies.
- Manage promotional communications and selected cookie preferences.
These rights are not absolute and may be subject to identity checks, security requirements, legal obligations, transaction records or other legitimate exceptions. Requests should clearly explain what you need. We may ask for additional information to verify your identity before taking action.
External Providers
The website may contain links, integrations or services operated by third parties. Examples can include payment services, identity verification tools, analytics providers, advertising platforms and social media features. These providers may collect or process information under their own privacy notices.
Stellar Casino does not control the privacy practices, content or security of independent third-party services. Before submitting information through an external platform, you should review its terms and privacy information. A link or integration does not necessarily mean that Stellar Casino endorses every practice of that provider.
Transfers Across Borders
Some service providers or business partners may process information in countries outside Australia. When information is transferred internationally, Stellar Casino will take reasonable steps to use appropriate contractual, technical or organisational safeguards and to support its continued protection.
International processing may be necessary for hosting, payment administration, verification, customer support, security monitoring or other functions required to operate the website. The privacy protections in another country may differ from those in Australia, but this does not remove our responsibility to handle information in a manner consistent with this policy and applicable requirements.
Changes to This Policy
We may revise this Privacy Policy when our services, technology, business arrangements or privacy practices change. The updated version will be made available through the website, and the date or other notice may be changed to indicate when the revision takes effect.
Where a change is significant, we may provide a more prominent notice or take other reasonable steps to draw attention to it. You should review this page periodically. Continuing to use Stellar Casino after an updated policy becomes available may indicate acceptance of the revised practices, subject to any rights that apply to you.
Contact Information
If you have a privacy question, want to make a request or believe that your information has been handled incorrectly, please contact Stellar Casino at [email protected]. Include enough detail for us to understand the issue, but avoid sending unnecessary sensitive information through an unsecured message.
We will review privacy enquiries within a reasonable period and may request further information to confirm your identity or clarify the request. If your concern is not resolved, you may have the option to raise it with an appropriate privacy authority or seek independent advice, depending on your circumstances.
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